About Transportation
- Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer shipping to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
(1) Free Shipping:
- Cost: Free shipping for orders over $60, $20 for orders under $60
- Process Time: 1-2 weeks
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Carrier
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Corresponding products
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Shipping time
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Delivery area
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DPD
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Most normal size and weight products
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2 weeks
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To most countries
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Expedited Express for Small Pieces
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Specified products with a small size
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1-2 weeks
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EMS
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Big size but light products
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2-4 weeks
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(2) Fast Shipping: only available to Norway, Iceland and Cyprus.
- Carrier: UPS/DHL Express
- Cost: $108 per piece
- Process Time: 1-2 weeks
- Shipping Time: 5-7 days
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
Please see our Shipping Policy for more details.
- Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
- How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
- What if I receive a damaged item?
Neon - lit items received with issues like cracked light tubes, malfunctioning circuitry, loose connections, or any other visible defects are considered faulty. In such a scenario, we'll replace the neon - lit product free of extra cost.
If you don't want a replacement and prefer to return the item, we'll handle it as a regular return. However, kindly be aware that we might charge a return fee of up to 35% of the purchase price. Moreover, we reserve the right to subtract all outbound shipping expenses from any refund given.
- When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
